- UPDATE: 02.04.2020 - Surface Shipping Available!
- UPDATE: 01.04.2020 - JP Post
- UPDATE: 31.03.2020 - DHL
- UPDATE: 30.03.2020 - FEDEX
- UPDATE: 23.03.2020 - 45 DAYS OF EXTRA STORAGE
UPDATE: 02.04.2020 - Surface Shipping AVAILABLE
Following JapanPost's decision to stop sending SAL parcels for every country and, for selected countries, stop the shipment of EMS and Airmail, the ZenMarket team has been hard at work trying to find alternatives for our customers.
Today we are happy to inform you that we have implemented Surface Shipping!
As an alternative for those countries whose normal shipping methods have been suspended, many of you will now be able to select Surface shipping as an option.
If your parcel is already created, you can modify the shipping method via your "Parcel Tab" in your ZenMarket account.
Unfortunately, we will be unable to provide Surface shipping to the following countries:
- Asia: China, Mongolia, India, Indonesia, Maldives
- Europe: Ukraine
- Oceania: New Caledonia, New Zealand
- North and Central America: Panama. Honduras
- South America: Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Venezuela
- Middle and Near East: Iraq, Cyprus, Kuwait
- Africa: Tunisia
During this time some carriers (DHL, FedEx, UPS), may be unavailable as a delivery service for certain areas, regions and countries.
Please check on the specific carrier's website for delivery information for your specific area, region or country.
We hope the addition of Surface Shipping helps to ease some of the concerns some of you have been facing recently with regards to shipping and receiving your parcels.
UPDATE: 01.04.2020 - JP Post
(Please note delivery in the countries below might be delayed or limited within the country depending on their individual circumstances.)
Countries with EMS and Airmail still available:
- United States of America
- United Kingdom
- Australia
- Singapore
- South Korea
- Thailand
- Taiwan
- Philippines
- Vietnam
- Hong Kong
- Macau
- Malaysia
- Tonga
- Canada
- Mexico
- Iceland
- Slovakia
- Slovenia
- Germany
- France
- Libya
- Netherlands
DHL, FedEx, UPS and SF Express are still available for use, however, changes to these services may also be in effect (please check the updates below).
Please kindly note that certain items like:
- Food
- Beverages
- Cosmetics
- Sanitary items
- Health supplements
- And others...
CAN NOT be shipped with these methods.
Please keep this information in mind when planning your purchases during this time.
For countries that do not have DHL, FedEx or UPS available and users who currently have items that cannot be shipped with courier services, we are looking into the potential introduction of surface mail.
Today postal service collection will take place as normal. However, as of tomorrow (02.04.2020) these new rules will come into effect.
We will try to ship as many parcels today as possible, however, parcels paid for after 3 PM today (JST) may be unavailable to be sent due to the new JP Post restrictions.
In case you are unaware, we have increased the free and total storage period for all our users, so you will be able to store items within our warehouse, safe and soundly, until postal services resume normal operations. We will update you as soon as it happens.
UPDATE: 31.03.2020 - DHL
From April 1st, DHL has temporarily increased the cost of shipments through their services.
DHL will use the following new guidelines to increase their prices, based on either the weight (Kg, g, oz, etc) or the Volumetric Weight of the parcel being sent, whichever cost is greater:
- 2Kg ～30kg --> +330 JPY
- 30.1Kg ～70kg --> + 1980 JPY
- 70.1Kg ～300kg --> + 6600 JPY
- >300kg～ --> + 26400 JPY
You can use this Volumetric Weight calculator (external link, not affiliated with ZenMarket) to easily calculate and understand a parcel's "Volumetric Weight" in case it's needed.
ZenMarket's website calculator was updated to reflect both, DHL and Fedex's price changes.
UPDATE: 30.03.2020 - FEDEX
UPDATE: 23.03.2020 - 45 DAYS OF EXTRA STORAGE